Order Management 
ISM's Order Management solution provides a platform to process and execute orders online, check order status, edit/delete orders online, review invoices and invoice-related data, credit/payment management & processing, product/stock return management (integrated with your Product Registration, Warranty Claims, back-end order management, and RMA applications/processes), and comprehensive inventory planning features with flexible replenishment ordering capabilities. ISM's Order Management solution is providing benefits and capabilities to clients, such as:
- Empowering Customer Service or Call Center personnel with real-time access to view & analyze order status, and create new or change-orders on behalf of customers
- Providing automated tools for your customers to automate their invoice review, approval and payment processes throughout their organization
- Providing a collaborative platform for handling and resolving issues at invoice and transaction level
- Enabling customers to place orders and check their order status online
- B2B integrations with customers and suppliers reduce inventory costs by enabling automated order placement via EDI, VAN, Web, etc., to replenish inventories based on demand levels
- Secure and seamless integration with back-end systems such as ERP/MRP
- And much more.
Automated Selling and Configuration
 ISM's Automated Selling and Configuration solution provides a platform for automating an entire sales cycle, answering every customer question/objection, and converting them from browsing your site to purchasing your products, enabling your customers to easily find exactly what they are looking for, and enable them to create their own custom configurations (where feasible) based on multiple options and item-specific business rules that reside in your Product Knowledge Center and back-end systems. ISM's Guided Selling and Configuration solution is providing benefits and capabilities to clients, such as:
- Enable customers to rapidly and easily find, configure and purchase the right product
- Capture, distribute and fulfill orders, promptly and accurately
- Allow product managers to easily manage the entire modeling process for configurable products
- Empower all of the company's direct and indirect sales channels by integrating timely and accurate product expertise into your sales processes
- Workflow to carry out the post configuration sales process
- Dynamically generated, data-driven design allows changes to be implemented instantly without programming
- And much more.
Intranet/Extranet Portal
ISM's eBusiness framework provides Intranet and Extranet portal interfaces that enable the internal staff, partners and customers of the company to leverage the benefits of eBusiness solutions, and more:
- The internal staff members have a single interface to carry out the day-to-day functions of customer service, sales and marketing, account management, order management, product management etc.
- The Intranet portal provides platform for all the intra and inter department staff members to plan, collaborate, communicate and strategies with the workflow and message board tools.
- The company makes announcements, provides HR forms, expense forms, induction kits, training material, policies, enterprise
 wide phone book etc on the intranet portal.
- The extranet portal enables the customers to see their complete account statement an history, order information on the web saving a great deal of manual customer service
- The extranet portal also serves as a communication and collaboration platform for the customers to effectively work with the company's staff.
Account Management
ISM's Account Management solution creates a central hub of all information related to your prospects, customers, and channel partners. I t contains all demographic, business and transaction data, and provides flexible account management capabilities, with sales and customer service portals tailored to the diverse needs of individual stakeholders, powerful workflow tools to automate allocation and management of accounts and tasks, as well as tools for managing contracts and contract buying processes. ISM's Account Management solution is providing benefits and capabilities to clients, such as:
- Instant access to all account statements, customer invoices and tracking, demographic details, shipment details, payment details, invoice and statement printing, account credits and sales reconciliation, which aid in reducing the costs while streamlining the sales and customer service processes
- Customizable dashboards that provide real-time snapshots of key metrics for evaluating sales, support, and channel effectiveness
- Central repository to capture all critical customer and channel data, and leverage it throughout all business processes to ensure that each stakeholder in the process, and most especially the customer, is well-served
- Powerful account management capabilities
- Cross reference applications to map related items, such as matching customer part numbers with your catalog numbers
- And much more.
Product Management 
ISM can craft a Product Management solution that provides centralized facility for customers and other stakeholders to search for and select the right product(s) and/or part(s), get all of the information they need to make informed decisions (i.e. view/download drawings and specifications), providing customers and partners with any information they need throughout the buying process. ISM's Product Management solution is providing benefits and capabilities to clients, such as:
- Enabling product managers to leverage enterprise product catalog data in order to deliver compelling product information directly to customers and partners, empowering them throughout the buying process, leading to increased sales, and forging stronger relationships
- Enabling product managers to create flexible marketing product bundles
- Enabling product managers to ensure that all information is up-to-date and accurate, reflecting any product specification and BOM changes when and as they occur
- Providing ready access to product literature, product installation and maintenance documentation, application notes, product availability information, product knowledge base, product kits, safety literature and more
- Tight integration with backbend ERP/MRP systems streamlines and enables automation of many business processes
- And much more.
 Sales & Marketing Management
ISM's Sales & Marketing Management solution provides a platform for you to manage company sales and marketing activities, as well as joint sales and marketing programs with partners. It provides powerful tools that enable you to monitor the effectiveness of your marketing programs, gauge the participation of your partners in joint campaigns, and analyze & remediate poorly performing programs. ISM's Sales & Marketing Management solution is providing benefits and capabilities to clients, such as:
- Create and manage Sales & Marketing campaigns, and measure their effectiveness
- Screen and distribute leads manually or allow the system to distribute leads automatically by leveraging profile information and configurable business rules
- Track lead progress and orders placed from leads, through extensive reports that provide managers visibility into lead distribution, lead acceptance, and performance
- Manage competitor profiles for ready reference throughout the sales cycle
- Provide a seamless mechanism to create, negotiate, and convert prospects into customers placing orders, creating an additional revenue stream
- Effectively create, route and manage sales appropriation requests
- Cross-Reference application that maps customer part numbers with your catalog numbers
- Extensive & extensible Web-based Contact Management, tightly integrated with all other applications
- Pricing management
- Custom product specification/configuration tools to capture requirements for products engineered for unique customer applications, as well as tools for generating custom quotes, and managing these custom products throughout the sales process
- Collaborative environment to provide custom, streamlined tools and processes that enable customers, partners, and employees to access product information, search for and configure solutions, generate quotes, and place orders efficiently and productively
- And much more.
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