ERP Services

ERP Baan/Infor LN

Customization is often necessary for organizations to address their unique business needs in ERP system. Our experienced consultants at ISM Inc. understands this and offers cost effective development, customization and techno-functional support on various versions of Baan, i.e., Baan IV, Baan V and ERP LN.

With vast experience in discrete industries, our dedicated team of specialists have extensive Baan development and customization expertise to deliver projects successfully across multitude of requirements.

Working with ISM, Inc.

  • > Experienced team of techno-functional consultants with 12+ years of deep functional insight in Distribution, Manufacturing and Finance
  • > Successfully delivered 150+ development and customizations projects
  • > We follow a project delivery methodology that ensures on-time and quality delivery of projects
  • > Our consultant’s deep functional expertise results in reduced back-and-forth communication with client, which in-turn, ensures faster delivery of projects with utmost customer delight

Industry Expertise

  • > Manufacturing
  • > Logistics/Distribution
  • > Healthcare
  • > Finance

Technology/Tools Expertise

  • > Baan IV, Baan V, Infor ERP LN
  • > Baan Open World, AFS
  • > Integrations with third-party software and other services
  • > Microsoft SQL server reporting services
  • > Graphical & analytical data pivoting through VBA automation

The ISM, Inc. Process

  • > Our software development methodology ensures that we deliver the highest quality projects
  • > ISM, Inc.’s business analysts understand the requirements from both a client and end-user perspective to meet clients’ needs
  • > In-depth functional and technical specification documents are provided for client approval before starting any customization project
  • > Unit and QA testing are performed in a variety of environments. UAT documents are approved by the client before deploying solutions into the production environment
  • > We provide customized processes by request

How We Can Help

Cloud Computing

Cloud Computing

We offer seamless migration to Microsoft Office 365. Moving to Office 365 from on-premise service has never been easier with our help. We manage and perform Active Directory, mailbox, and public folder migrations, along with post-migration services to ensure you realize the full potential of your investment. Moreover, we help manage Azure services such as Azure secure VPN, Azure AD, Azure storage for offsite backup and replication.

Cloud Computing Services

  • Consulting & strategy
  • Exchange to Office 365 migration
  • Lotus Notes to Office 365 migration
  • Managed services for Office 365
  • Azure setup & migration
  • Azure setup & administration
  • Office 365 administration
  • Support on-premise to Office 365 exchange, hybrid exchange, or new setup
  • Pre- and post-migration planning and support

How We Can Help

On-Premise Servers

On-Premise Servers

We offer on-premise or a hybrid option to organizations that have reasonable security concerns or just aren’t ready to fully migrate to the cloud. We offer full maintenance and administrative services, along with expert consulting to plan a new or upgrade and modernize an existing on-premise infrastructure. Our security services ensure safety against today’s top threats.

We ensure your access to the best information technology experts, along with strategic guidance to maximize the value of your IT operations.

On-Premise Offering

  • Consulting & strategy
  • Periodic system maintenance
  • Patch management
  • *Backups & recovery
  • *Business continuity planning
  • *Security administration: intrusion prevention, anti-malware, antivirus, application firewall, packet filtering, content filtering.
  • Performance management
  • Real-time alerts & monitoring
  • 9am-5pm Mon-Fri support (standard)
  • *24x7x365 support available

*Premium services by ISM, Inc. at an added cost

How We Help

Customer Engagement Framework

ISM's New Customer Engagement Framework

To be truly memorable in the eyes of the digital-savvy customer, conducting business online shouldn’t be painful no matter what device is used. Companies must make an emotional connection with customers to drive loyalty, retention, and customer satisfaction. Indeed, it costs 10 times more to acquire a new customer than to retain the ones you already have. Transforming yesterday’s customer portal into immersive customer engagement hubs is imperative.

ISM’s Customer Engagement Framework leverages your existing systems and investments to create a central repository of data that enables complete visibility and control. With process and workflow automation built in, companies can shorten sales cycles, decrease operating costs, and improve overall customer satisfaction.

The Top Three Factors When Conducting eBusiness

CEF-survey-data

The End-to-End Enterprise eBusiness Solution

  • Strategy & Consulting
  • Global Platform with Local Apps
  • User Identity Management
  • Active Directory Integration
  • Dynamic Megamenu
  • Responsive Design
  • SaaS & Enterprise Models
  • Cutting-edge Technologies
  • REST APIs
  • Audit Trail

Learn More

Forty-one percent of B2B online buyers are somewhat engaged, according to a recent study by ISM, Inc. Our findings indicate there is more work to be done to meet the expectations of the modern customer.

Read this white paper for:

  • > The state of B2B eBusiness & eCommerce
  • > Tips to increase online customer engagement 
  • > Four must-haves in your eCommerce platform

How We Can Help

Networks & Systems

Networks & Systems

Most IT teams are stretched to the limit. We can eliminate all or part of your maintenance and administrative pressures with ISM management as a service. Not only do you get the highest level of technical expertise, you also get complete confidentiality. From managing your local desktops, laptops, and other hardware, to patch management and remote helpdesk support, we are a trusted IT partner for leading enterprise companies and we’ve got you covered.

Networks & Systems Services

  • Strategy & consulting
  • Secure data services
  • Computer & IT support
  • Microsoft Windows & open-source client operating systems remote support
  • Microsoft Windows & open-source server remote support
  • Enterprise firewall support
  • Switching, routing, & wireless support
  • 24×7 monitoring & alert system
  • Remote help desk support
  • System maintenance & administration
  • Performance management
  • *Security administration: intrusion prevention, anti-malware, antivirus, application firewall, packet filtering, content filtering, patch management
  • *Backups & recovery

*Premium services by ISM, Inc. at an added cost

How We Can Help