ISM's New Customer Engagement Framework
To be truly memorable in the eyes of the digital-savvy customer, conducting business online shouldn’t be painful no matter what device is used. Companies must make an emotional connection with customers to drive loyalty, retention, and customer satisfaction. Indeed, it costs 10 times more to acquire a new customer than to retain the ones you already have. Transforming yesterday’s customer portal into immersive customer engagement hubs is imperative.
ISM’s Customer Engagement Framework leverages your existing systems and investments to create a central repository of data that enables complete visibility and control. With process and workflow automation built in, companies can shorten sales cycles, decrease operating costs, and improve overall customer satisfaction.
The Top Three Factors When Conducting eBusiness
The End-to-End Enterprise eBusiness Solution
- Strategy & Consulting
- Global Platform with Local Apps
- User Identity Management
- Active Directory Integration
- Dynamic Megamenu
- Responsive Design
- SaaS & Enterprise Models
- Cutting-edge Technologies
- REST APIs
- Audit Trail
Forty-one percent of B2B online buyers are somewhat engaged, according to a recent study by ISM, Inc. Our findings indicate there is more work to be done to meet the expectations of the modern customer.
Read this white paper for:
- > The state of B2B eBusiness & eCommerce
- > Tips to increase online customer engagement
- > Four must-haves in your eCommerce platform