Customer Engagement Framework

To be truly memorable in the eyes of the digital-savvy customer, conducting business online shouldn’t be painful no matter what device is used. Companies must make an emotional connection with customers to drive loyalty, retention, and customer satisfaction. Indeed, it costs 10 times more to acquire a new customer than to retain the ones you already have. Transforming yesterday’s customer portal into immersive customer engagement hubs is imperative.

ISM’s Customer Engagement Framework leverages your existing systems and investments to create a central repository of data that enables complete visibility and control. With process and workflow automation built in, companies can shorten sales cycles, decrease operating costs, and improve overall customer satisfaction.

ISM - Customer Engagement Framework Diagram

ISM Customer Engagement Offering

  • Strategy & consulting
  • Design & maintenance
  • Business process management
  • eCommerce platform
  • User experience & interface design
  • ISMNet Private cloud
  • EDI, EAI, and interoperability
  • Content management
  • Upsell/cross-sell
  • Custom application development
  • Mobility
  • Chat bots
  • Social media connector
  • ERP & CRM connectors
  • Advanced analytics
  • Collaboration & productivity tools

How We Can Help