The Third Level of Customer Engagement in eBusiness

 

Forty-one percent of eBusiness & eCommerce customers are only somewhat engaged, according to a recent study by ISM, Inc.  Our findings indicate there is more work to be done to meet the ever-changing needs and preferences of the modern B2B customer.

Readers of this report will learn:

  • > The complete findings from our study
  • > Tips to increase B2B customer engagement
  • > The top three issues B2B customers face when conducting eBusiness
  • > The role of social, cloud, mobile, and analytics in B2B customer engagement

 

Also, check out our latest blog on this topic: The Evolution of eBusiness