Interoperability and Integration for Laboratories

Diagnostic Laboratories are facing a distinguished change as they shift to providing value-based service. We have been working with Laboratories for over a decade now and we very well understand the IT related challenges-issues involved.

We understand how the increase in EMRs and electronic orders and results is reshaping the healthcare industry. However; for a laboratory each such Interfaces is an additional expense and requires extra resources to manage the implementations and to accommodate special developments for each EMR.

With such increasing IT demand and decreasing profit margins, laboratories are best finding a connectivity partner like ISM that offer quality services and cost-effective solutions and can be their one-stop-shop for all IT needs.

Our comprehensive suite of products and services offer all the solutions laboratories need including software to practices for electronic orders and results, connecting to practice EMRs for electronic results delivery and cross-reference insurance mapping as well as connectivity to patient demographic and insurance information.

We are committed to providing solutions that assist laboratories in increasing sales, differentiating, acquiring new accounts, and retaining existing accounts. Our dedicated team is an extension of their IT departments, helping labs of all sizes reduce bad debts and provide cutting-edge IT solutions.

Laboratory Solutions

IsmXchange is the proven interface HUB solution for laboratories and physician practices. Offering much more than secure transfer of orders and results, it significantly increases the speed of implementation and management for installing and supporting interfaces.

Engineered by lab-industry specialists, feature-rich ismXchange pre-processes and post-processes files to correspond to any workflow or interface. It eliminates the need to manage expensive VPN connections, inconsistent HL7 formats, or idiosyncratic EMR interface requirements.

Advantages for Laboratories

  • Fixed low cost
  • No costs for interface engine
  • No internal development for new interfaces
  • Elimination of backloads
  • Minimal project management
  • Speedy interface implementations
  • Faster support
  • Centralized Dashboard for Interface Management

Centralized Dashboard

One of the most powerful tools, IsmXchange’s web-based centralized dashboard, provides a convenient way to manage and track interfaces from any browser. Laboratories can now start/pause/stop interfaces or change configurations without calling physician practices. Users can see a live view of all transactions, broken down by each interface, and can drill-down into individual transactions.

  • Live snapshot of all interface activities
  • Remote configuration and schedule management
  • Powerful and easy tool to create and manage interfaces


ismXchange Alerts provide real-time predictive data analysis that will change the way everyone works in and out of the laboratory. It monitors all your interfaces and notifies you instantly when attention is required.

  • Are transfers stuck or taking too long?
  • Is the vital system down or working sporadically?
  • Is activity going out of control?
  • Are all units checked in and accounted for?

Eliminate VPN

ismXchange eliminates the hassle of maintaining VPN connections by using secure web services to facilitate orders and results delivery.


  • FTPS
  • SSL
  • SFTP
  • SSH
  • TCP/IP
  • MLLP
  • Printer


Secure HIPAA compliant transfers for all order and results between your lab and physicians’ practices.

Laboratory Services

Comprehensive Service

ISM interfaces come with the added advantage of our resources – we provide full interfacing service to meet your specifications while you focus on increasing your client-base.

  • Management of all your interfaces from start to finish
  • Dedicated project management team
  • LIVE ongoing support throughout the process
  • Access to full tracking system to view/manage our progress

Speedy Interfaces

Our exceptional interface team, excellent project management capabilities, hands-on customer service and comprehensive knowledge base allow us to build speedy and hassle-free orders and results interfaces in zero downtime

Remote Configuration

  • Change physician interface configuration from a secure web browser.
  • Have full control of sending updates to physician practice

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How We Can Help

Free Consultation